Reference

How fd77 Handles Your Personal Information

When you open an account with fd77, you share information with us — and this policy tells you exactly what we collect, why we collect it, and how we keep it secure.

Account data protectionbKash, Nagad, Rocket payment privacyYour right to access your dataCookie and device controlsBangladesh-applicable terms
fd77 How fd77 Handles Your Personal Information
REACH OUR PRIVACY TEAM

Contact Us About Your Data

If you want to access, correct or remove the personal information we hold, our support team handles privacy requests directly. You can reach us through live chat inside your account, by email, or through our dedicated account help channel. We aim to respond to all data requests within a reasonable timeframe, and we will confirm receipt as soon as your request comes in.

Live Chat Open your account dashboard and start a live chat session. Select the privacy or account help topic so your request reaches the right team straight away.
Email Support Send your privacy request to our support email address, found in the account settings section. Include your registered contact detail so we can verify your identity before acting.
Account Help Channel For wallet-related privacy queries — such as bKash or Nagad transaction data — use the account wallet help channel to get a response from the payments team.
HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

We apply encryption across all data storage and transmission on fd77. Your account password, payment details and session tokens are never stored in a readable format. Cookies help us remember your device and keep your session active as you switch between mobile and desktop — you can adjust cookie preferences through your browser settings at any time. Data retention and deletion rights depend on applicable local law in your eligible region.

Encryption in Transit and at Rest

Every connection to fd77 uses SSL encryption. Payment data from bKash, Nagad and Rocket deposits is encrypted at the point of entry and stored in a hashed format only.

Cookie Controls

We use session cookies to maintain your login continuity across devices. Preference cookies remember your language and display settings. You can clear or block cookies via your mobile browser settings without losing your account.

Data Retention Schedule

Account records are kept while your account remains active. Transaction logs related to bKash, Nagad or Rocket payments are retained for a period required under applicable regulations, then deleted.

Your Right to Request Changes

You can request a copy of your stored data, ask us to correct inaccurate details, or request deletion of non-mandatory records. Submit the request through live chat or email and we will verify your identity first.

What You Asked About Your Privacy Rights

These are the privacy questions we hear most from account holders in Bangladesh. Each answer reflects how we actually handle your data — from wallet records to cookie settings to account closure requests.

We collect your name, contact details, date of birth and your chosen payment method — bKash, Nagad or Rocket. Device and session data is gathered automatically each time you log in.

Yes. Wallet numbers linked to bKash, Nagad or Rocket deposits are stored in encrypted form only. They are never displayed in plain text and are not accessible to other account holders.

You can request a full copy of your stored data through live chat or our support email. We verify your identity first, then provide the data within a reasonable period as required by applicable law.

We use session cookies to keep you logged in across devices and preference cookies to remember your settings. You can adjust or clear cookies through your mobile or desktop browser settings at any time.

We do not sell your data. We share it only to process payments through local rails like bKash or Nagad, verify your identity, or respond to a lawful authority request in your jurisdiction.

Contact us via live chat or email with a deletion request. We will confirm which data can be removed immediately and which must be retained under local regulatory obligations before proceeding.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.