Reference

Understand Your Rights Before You Start

fd77 operates under terms that are shaped around your account, your wallet — whether you use bKash, Nagad or Rocket — and your local legal context.

Jurisdiction-aware eligibilitybKash, Nagad, Rocket account scopeAccount holder rightsUser conduct conditionsPolicy contact access
fd77 Understand Your Rights Before You Start
HOW WE HANDLE YOUR DATA

Explore How fd77 Protects Your Account

Data handling, account security and your right to request changes sit at the centre of our legal obligations to you. We collect only what is necessary to run your account — identity details, wallet references for bKash, Nagad or Rocket transactions, and session logs. We do not sell your data to third parties, and we apply encryption across account login, transaction records and any document you submit for withdrawal verification. Retention periods follow what is legally required in our operating framework; when that period ends, data is deleted or anonymised.

Account Data Retention

We keep your account data for as long as legally required. Once that period expires, records are deleted or anonymised. You can request a copy of what we hold at any time through the Help Centre.

Cookie and Session Policy

We use session cookies to keep you logged in across your mobile and desktop sessions. Persistent cookies are used only for preferences you set. You can clear them in your browser or app settings.

Withdrawal Verification Steps

Before a withdrawal is processed — whether to bKash, Nagad or Rocket — we verify that the wallet name matches your account name. This step protects both your funds and your account from unauthorised requests.

Request a Data Correction

If the details on your account are wrong or out of date, submit a correction request through the Help Centre. We aim to review and act on correction requests within a reasonable processing window.

REACH OUR LEGAL TEAM

Contact Us on Policy and Account Questions

If you have a question about how these terms apply to your account, or you want to raise a concern about data handling, account access or eligibility in your region, our support team is available through the channels below. We respond to legal and policy queries through the same paths as account support, so you do not need a separate process to get answers.

Live Chat Open the chat window from any page on fd77 and select the account or legal topic from the menu. A support agent will take your query directly.
Email Support Send your legal or policy question to our support address from the Contact page. Include your account reference so we can locate your record quickly.
Account Help Centre The Help Centre inside your account holds policy summaries and lets you submit a formal request for data access or correction without going through chat.

Open Answers to Common Policy Questions

These are the questions we hear most from account holders in Bangladesh who want to understand what our terms actually mean for them — on eligibility, data, wallet conditions and their right to make changes.

No. Whether you can access fd77 lawfully depends on legislation where you are. You are responsible for confirming that online gaming is permitted under your local law before opening an account.

We collect the information needed to run your account: your name, contact details, wallet reference for bKash, Nagad or Rocket, and session activity. We do not collect more than what account operation requires.

Retention periods follow our legal obligations. Once those periods end, your data is deleted or anonymised. You can ask us exactly what we hold by submitting a request through the Help Centre.

Yes. Submit a correction request through the Help Centre inside your account. Include the field you want changed and the correct detail. We will review and confirm the update once processed.

Updated terms are posted here with the effective date. Continuing to use your account after that date means you accept the revised version. We recommend checking this page periodically for any changes.

When you withdraw to bKash, Nagad or Rocket, the wallet holder name must match your registered account name. This is a verification step that protects your funds from being sent to the wrong wallet.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.